Qurexa
Trust. Care. Deliver.
Privacy Policy
Your privacy and data protection are our top priorities
Effective Date: 01/05/2026 | Last Updated: 01/05/2026
Who We Are
Qurexa Ltd provides prescription delivery, medicine return and disposal, and healthcare logistics services across Lincolnshire and surrounding areas.
What Information We Collect
Personal Identity
- Full Name
- Date of Birth
- Home Address
Contact Information
- Email Address
- Phone Number
- Emergency Contact Info
Health Information
- Prescription Details
- Health Information (delivery-related)
Service Data
- Delivery Preferences
- Service History
- Feedback & Enquiries
How We Use Your Data
We use your information to:
Important Note:
We do not sell or share your personal data with any third-party marketing agencies.
Legal Basis for Processing
We process your personal data under the following lawful bases:
Consent
Example: via our prescription collection form
Performance of a contract
Example: delivery services
Legal obligation
Example: to NHS or pharmacy regulatory bodies
Legitimate interest
Example: ensuring safe delivery of healthcare items
Data Sharing
We may share your data with:
Data Protection Guarantee
All third parties are under strict confidentiality agreements and follow data protection standards.
Data Retention
Years Maximum Retention
We retain personal data for as long as is necessary to fulfill our services and meet legal or regulatory obligations, typically up to 6 years.
Secure Deletion
After the retention period, your data will be securely deleted or anonymised.
Your Rights
Access Your Data
Request a copy of all personal data we hold about you
Rectification
Request correction of inaccurate or incomplete information
Erasure
Request deletion of your data (where legally permissible)
Withdraw Consent
Withdraw consent at any time for data processing
File Complaints
File a complaint with the Information Commissioner's Office (ICO)
Additional Information
You can file a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk
How We Protect Your Data
Secure Technologies
Enterprise-grade security systems
Encrypted Storage
All data encrypted at rest and in transit
Password Protection
Multi-factor authentication systems
Staff Training
Regular data protection training for all staff
Updates to This Policy
We may update this policy occasionally to reflect changes in our services, legal requirements, or data protection practices.
Stay Informed
Any changes will be posted on our website and will be effective immediately. We recommend checking this page periodically for updates.
Contact & Support
Our dedicated support team is here to help with any questions, concerns, or complaints
Get In Touch
Our support team is available to help with any questions about our delivery service, complaints, or general inquiries.
Phone Support
Email Support
Support Hours
Mon-Fri: 8AM-8PM, Sat-Sun: 9AM-5PM
Coverage Area
Lincoln and 20km radius. For specials, please contact support.
Complaints Procedure
We take all complaints seriously and aim to resolve issues promptly in accordance with GPhC standards.
1. Contact our support team first: [email protected]
2. We will acknowledge within 24 hours and investigate within 7 days
3. If unresolved, you may contact the General Pharmaceutical Council