Operations
A clear, patient-centred medication journey.
The Qurexa operating model is designed around safety, confidentiality, accountability and transparent communication from request to delivery confirmation.
Patient safety first
Data security
Operational excellence
Accountability
End-to-end journey
From prescription request to confirmed delivery
Pharmacy preparation
Request recorded
Delivery allocated
Prescription collected
Updates provided
Secure delivery
Confirmation
Audit trail
Medicine returns
- Return reason recorded
- Items handled using an agreed chain of custody
- Returned to the originating or participating pharmacy
- Outcome documented
Exception handling
- Recipient unavailable
- Incorrect address
- Damaged package
- Vehicle disruption
- Severe weather
Each exception follows an escalation, communication and documented-resolution process.
Complaints process
- Complaint acknowledged and logged
- Assigned for investigation
- Root cause identified
- Outcome communicated
- Learning incorporated
Target initial response: within 2 working days